Effective Date: 17 August 2026
At AATIRE GARMMENTS, we aim to provide our customers with quality garments and a smooth shopping experience. This Refund & Cancellation Policy explains the terms and conditions applicable to order cancellations, returns, exchanges, and refunds for purchases made through our website.
By placing an order on our website, you acknowledge and agree to the terms outlined below.
1. Order Cancellation by Customer
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact us as soon as possible using the contact details provided below and mention your order number.
Once an order has been dispatched or handed over to the courier partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.
If an eligible cancellation is accepted, the amount paid for the cancelled order will be refunded through the original payment method, subject to applicable payment processing procedures.
2. Cancellation by AATIRE GARMMENTS
AATIRE GARMMENTS reserves the right to cancel an order in circumstances including, but not limited to:
- Product being unavailable or out of stock
- Incorrect product or pricing information
- Technical or system errors
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorized transactions
- Delivery being unavailable to the specified address
- Any circumstances beyond our reasonable control
If we cancel an order for which payment has already been received, the eligible amount will be refunded to the customer through the applicable payment method.
3. Return Eligibility
Customers may request a return where the product received is:
- Damaged at the time of delivery
- Defective or faulty
- Incorrect or different from the product ordered
- Missing parts or accessories, where applicable
- Significantly different from the product description
The product must generally be unused, unworn, unwashed, and in its original condition with the original packaging, tags, labels, and other accessories intact.
Products that have been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for return or refund.
4. Return Request Period
Customers should contact AATIRE GARMMENTS within 7 days of receiving the order to report an eligible return, damaged product, defective product, or incorrect product.
The customer may be required to provide:
- Order number
- Product details
- Reason for the return
- Photographs or videos showing the issue
- Other information reasonably required to verify the claim
Return requests submitted after the applicable return period may not be accepted unless required under applicable law.
5. Wrong or Damaged Product
If you receive a product that is damaged, defective, or different from the product ordered, please contact us within the specified return period.
We may request photographs or videos of the product and its packaging to assess the issue.
After verification, AATIRE GARMMENTS may, at its discretion and subject to availability and applicable law:
- Provide a replacement
- Offer an exchange
- Provide an eligible refund
The final resolution will depend on the nature of the issue, product availability, and applicable policy.
6. Products Not Eligible for Return
Unless otherwise required by applicable law, the following may not be eligible for return or refund:
- Products that have been worn or used
- Products that have been washed
- Products altered or modified by the customer
- Products damaged after delivery due to customer handling
- Products without original tags or labels
- Products without original packaging where such packaging is required
- Products returned after the applicable return period
- Products damaged due to improper use or care
Certain products may have specific return or exchange conditions. Customers should check the product description or applicable policy before placing an order.
7. Exchange Policy
Where an exchange facility is available, customers may request an exchange in accordance with the applicable product-specific terms.
Exchange requests are subject to product availability.
If the requested replacement product is unavailable, AATIRE GARMMENTS may provide another appropriate resolution, such as a refund, where applicable.
8. Return Shipping
Where a return is accepted because the product was defective, damaged, incorrect, or otherwise eligible under our return policy, AATIRE GARMMENTS may arrange or reimburse the applicable return shipping cost, subject to verification.
For returns requested for reasons such as change of mind, incorrect size selection, or personal preference, return shipping costs may be borne by the customer where permitted by the applicable return terms.
9. Refunds
Once an eligible return or cancellation has been approved, the applicable refund will be initiated through the relevant payment method.
Refunds may be subject to verification and processing by payment gateways, banks, or other financial institutions.
The time taken for the amount to appear in the customer’s account may vary depending on the payment method and the customer’s bank or payment service provider.
AATIRE GARMMENTS will not be responsible for delays caused by banks, payment gateways, or other third-party financial institutions after the refund has been successfully initiated.
10. Refund Amount
For an approved refund, the refundable amount will be determined based on the applicable order and return circumstances.
Depending on the situation, the refund may include the eligible product amount and applicable charges in accordance with this policy and applicable law.
Any non-refundable charges, where legally permitted and clearly disclosed before purchase, may be excluded from the refund.
11. Cash on Delivery Orders
For Cash on Delivery (COD) orders, if a refund is approved, the customer may be required to provide valid bank account or other permitted payment details so that the refund can be processed.
AATIRE GARMMENTS will not request sensitive information such as banking passwords, card PINs, or OTPs for processing a refund.
12. Refund Processing Time
Once an eligible refund has been approved, AATIRE GARMMENTS will initiate the refund within a reasonable period and in accordance with applicable laws and payment-processing requirements.
The actual credit of the refunded amount may take additional time depending on the customer’s bank, card issuer, payment gateway, or other payment service provider.
13. Non-Delivery and Failed Delivery
If an order cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, the order may be returned to the sender.
Where a refund is applicable, the refund will be processed after the returned package is received and verified, subject to the applicable terms.
Additional delivery or return shipping charges may apply where permitted and disclosed.
14. Unclaimed or Returned Packages
If a customer fails to collect or accept a package and it is returned to AATIRE GARMMENTS, the customer should contact us regarding re-delivery or refund options.
Any re-delivery may be subject to additional shipping charges.
Refund eligibility for an unclaimed or refused package will be determined based on the circumstances of the order and applicable law.
15. Promotional and Discounted Products
Products purchased under special promotions, discounts, clearance offers, or promotional campaigns may be subject to specific return, exchange, or refund conditions.
Any special conditions applicable to such products will be communicated on the relevant product or promotional page.
16. How to Request a Cancellation, Return or Refund
To submit a cancellation, return, exchange, or refund request, please contact us with the following information:
- Customer name
- Order number
- Registered email address or phone number
- Product name
- Reason for the request
- Photographs or videos, where applicable
Please contact us using the details provided below.
17. Fraudulent or Unauthorized Refund Requests
AATIRE GARMMENTS reserves the right to investigate refund and return requests where fraud, misuse, false claims, or unauthorized activity is suspected.
We may request additional information or documentation to verify a claim.
Nothing in this section is intended to restrict any rights available to consumers under applicable law.
18. Changes to This Refund & Cancellation Policy
AATIRE GARMMENTS reserves the right to update, modify, or revise this Refund & Cancellation Policy from time to time.
Any changes will become effective once the updated policy is published on the website.
Customers are encouraged to review this page periodically for the latest information.
19. Governing Law
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.
20. Contact Information
For any questions, cancellation requests, return requests, exchange requests, or refund-related concerns, please contact us:
AATIRE GARMMENTS
GSTIN / Registration Number:
19ENZPA1954F1ZL
Business Address:
19/1, Marquis Street, Kolkata, Kolkata, West Bengal – 700016
Phone:
8282064373